Shipping Policy
At Silvara Jewellery, we are committed to providing a secure, reliable, and transparent delivery experience for all jewellery orders across the United Arab Emirates.
Effective Date: January 1, 2026
Store Name: Silvara Jewellery
Country of Operation: United Arab Emirates (UAE)
Free UAE Delivery
Free standard delivery is available across all Emirates of the UAE.
Fast Processing
Orders placed before 2:00 PM GST are processed on the same business day.
Secure Delivery
Jewellery orders are carefully prepared and securely packaged for delivery.
1. Shipping Scope & Destination
Silvara Jewellery currently ships exclusively within the United Arab Emirates (UAE).
We deliver to all seven Emirates:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Umm Al Quwain
- Ras Al Khaimah
- Fujairah
Shipping Cost: Free Standard Delivery across all UAE regions.
Any applicable delivery charges, if introduced for a specific order or service, will be clearly displayed at checkout before payment is completed.
2. Order Processing & Cut-Off Time
Order Cut-Off Time
2:00 PM GST (Gulf Standard Time).
Handling / Processing Time
- Orders placed before 2:00 PM GST are processed and handed over to our delivery partner on the same business day.
- Orders placed after 2:00 PM GST are processed on the next business day.
- Orders placed on non-business days are processed on the next business day.
Fulfillment / Working Days
Monday to Saturday.
Sunday is a non-business day. Orders placed on Sunday are processed starting Monday morning.
3. Transit & Delivery Times
Transit Time: 1 to 2 business days across all destinations in the UAE.
Total Delivery Time: Estimated delivery takes 1 to 3 business days from the time the order is successfully placed, depending on the customer's location and order time.
Delivery times are estimates and may occasionally be affected by external factors such as public holidays, severe weather conditions, or unexpected courier delays.
4. Order Tracking
Once your jewellery order has been dispatched, you will receive an update or tracking notification via email or SMS containing your tracking details and courier information.
You may also track your order status directly through our website using the available order-tracking portal.
5. Delivery Issues & Exceptions
- • Customers are responsible for providing a complete and accurate delivery address and contact information.
- • Delivery may be delayed if the address is incorrect, incomplete, or if the recipient is unavailable.
- • Public holidays, severe weather conditions, courier delays, or other circumstances outside our reasonable control may affect estimated delivery times.
- • If a delivery issue occurs, please contact our support team so we can assist with your shipment.
6. International Shipping
Silvara Jewellery currently delivers only within the United Arab Emirates. International shipping is not available at this time.
7. Returns & Refunds
For information regarding returns, refunds, cancellations, or replacements, please refer to our Refund Policy.
8. Contact Information
If you have any questions regarding your jewellery shipment, delivery delays, or order modifications, please contact our support team.
info@silvara.ae
Phone / WhatsApp
+971 54 340 1240
Location
S08C. Khansaheb Compound. Jabal Ali 1 Dubai
Customer Service Hours: Monday to Saturday, 9:00 AM to 7:00 PM (GST)
