Return & Refund Policy
At Silvara Jewellery, we are committed to delivering the finest craftsmanship and quality. If you are not completely satisfied with your purchase, our Return and Refund Policy offers a clear and seamless process.
Effective Date: January 1, 2026
Store Name: Silvara Jewellery
Country of Operation: United Arab Emirates (UAE)
7-Day Return Period
Eligible purchases and gifts can be returned within 7 days of order receipt.
In-Store Returns
Returns and exchanges must be brought directly to our physical store location in Dubai.
Store & eCredit Notes
Approved returns are issued as eCredit notes or Store Credits valid for 180 days.
1. Order Cancellation
We understand that you may change your mind after placing an order.
Before Shipment
If you wish to cancel your order before it has been dispatched, please contact our Customer Support Team immediately at info@silvara.ae. We will make all reasonable efforts to fulfill your cancellation request.
After Shipment
If your order has already been handed over to the courier, it cannot be canceled. The request will then be processed as a standard return, subject to the conditions outlined below.
2. Return Policy & Eligibility
You may return a Silvara purchase or gift within 7 days from the date of order receipt, provided the criteria below are met:
Condition of Returned Items
- Items must be completely unused, unworn, and in their original state.
- Must include all original Silvara and designer tags intact.
- Must be returned in original, unopened, and undamaged inner and outer packaging.
- Must be accompanied by the original invoice or valid proof of purchase.
- Note: Returns will not be accepted if the original seal/packaging has been opened, damaged, or tampered with.
For hygiene and safety reasons, the following items cannot be returned or exchanged under any circumstances:
- Pierced earrings (including any set containing pierced earrings), even if unworn.
- Customized or personalized items.
- Products showing damage caused by accident, misuse, neglect, chemical exposure, or failure to adhere to care instructions.
Return Drop-Off Procedure
In-Store Drop-Off Only: All approved returns and exchange requests must be brought directly to our physical store location. Silvara does not offer home pick-up services or accept unauthorized returns via courier without prior written consent.
3. Refund & Store Credit Policy
Once your returned item is received and undergoes quality verification at our physical store, the following reimbursement terms apply:
- Form of Refund: Approved returns are reimbursed strictly in the form of an eCredit Note (for online store use) or Store Credit (for physical store purchases).
- Validity: eCredit Notes and Store Credits are valid for 180 days (6 months) from the date of issuance.
- Shipping & Service Fees: Original delivery fees, express shipping charges, and handling fees are non-refundable. Credit applies solely to the verified value of the returned item.
- Redemption Conditions: An eCredit Note must be redeemed in a single transaction. If a subsequent order is less than the eCredit Note value, the unredeemed balance will not be carried forward or refunded.
- Promotions & Bundle Offers: If part of a bundled discount or promotional order is returned, the credit amount will be recalculated to reflect the standard price of retained items. The lowest item value may be adjusted accordingly.
4. Exchange Policy
Timeframe: Exchanges may be requested within 7 days of order delivery.
Method: Online exchange requests are not available. All items must be brought directly to our store location for physical evaluation and exchange processing.
Product Availability: Exchanges are contingent upon store stock availability. If the desired exchange item is unavailable, you may pick an item of equal value or pay the difference for a higher-valued item.
Warranty & Manufacturing Faults: Items containing verified manufacturing defects covered under warranty will be processed for immediate repair or replacement at our store location.
* Silvara Jewellery reserves the right to deny returns or exchanges that fall outside these conditions or to restrict accounts demonstrating repeated abuse of our policy.
5. Contact & Store Location
For questions regarding returns, in-store drop-offs, store credit balances, or order assistance, please reach out to our Customer Service Team:
info@silvara.ae
Phone / WhatsApp
+971 54 340 1240
Store Address
S08C. Khansaheb Compound. Jabal Ali 1 Dubai
