Silvara provides fast, secure, and insured delivery across the UAE with free shipping on all orders over 300 AED. Orders are processed within 1-2 working days, and domestic delivery typically takes 3-5 business days after dispatch. Each shipment is sent via insured courier services with tracking numbers provided to your registered email address, allowing you to monitor your order status in real-time.

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For security purposes, delivery partners may request valid ID proof at the time of delivery, especially for high-value items. Orders can only be delivered to residential or work addresses, and if you're unavailable during delivery attempts, the courier will make up to three additional attempts before returning the item. All jewellery is carefully packaged in protective boxes with elegant gift wrapping available upon request.

To maintain the brilliance of your sterling silver jewelry, store pieces in a cool, dry place away from direct sunlight and moisture. Clean your jewellery regularly using a soft polishing cloth to restore its natural shine, and avoid contact with chemicals such as perfumes, lotions, hairsprays, and household cleaners that can tarnish the silver.

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Remove your jewellery before swimming, bathing, or exercising to prevent exposure to chlorine and sweat. For deeper cleaning and restoration, Silvara offers complimentary professional cleaning services at any of their stores, where expert technicians use specialized equipment to revive your pieces. All Silvara jewellery comes with a 1-year warranty against manufacturing defects, plus lifetime cleaning and maintenance services to keep your treasured pieces looking pristine.

Contact us within 24 hours if order arrives damaged for replacement